Support hours matched sometimes, fell short at others
I've had a mixed experience with the support team regarding their availability during my work hours. On one hand, their telephonic support is quite helpful and the representatives seem knowledgeable when I get through. The priority assistance service promised quick responses during business hours, which did fit moderately well into my schedule. However, since my working hours sometimes extend into late evenings, I've occasionally found that reaching support was difficult outside of their stated hours. Communication via email has been slower than expected compared to phone calls, which is frustrating when urgent issues arise. The onboarding flow was mostly smooth but certain steps, such as setting up the dialer, required multiple follow-ups with support. On the plus side, automatic updates kept the software features current without much disruption. Overall, while the support fits decently with regular hours, it fell short during the times I truly needed timely help, which is a bit of a disappointment given the software’s importance to my remote workflow.