Support hours matched partly with my schedule, but significant gaps remain
The support team was reachable during some of my work hours, which I found helpful, especially when I had to get quick answers about the dialing features and training sessions. However, the timing didn’t fully match the hours I typically work during the day, which meant I had to wait longer or adjust my schedule to fit their availability when facing issues that needed telephonic assistance. That aspect limited how quickly I could move through parts of the onboarding and using the software effectively. On the positive side, the quality of communication during the hours support was available was straightforward and clear, which helped to resolve my queries efficiently. There was no delay in responses once I reached them within their service window. Still, the partial mismatch between the support hours and my active working time was a real inconvenience. I would hope that expanding support availability could make this better. Invoicing and payment received no issues, so that part worked fine alongside the timing concerns.