Support hours matched only partly my working schedule
I found that the support availability partially fit into the hours I usually work. Their telephonic support was responsive during the late mornings, which helped me clarify some important setup questions. However, when I tried reaching out early in the morning and late in the evening, the wait times increased considerably, affecting my workflow. The communication was clear and professional once connected, but the timing did not always match my remote work patterns. Because of this mismatch, my onboarding dragged a bit longer than I hoped. Still, I valued the training sessions which were accessible enough during my typical work hours. Moving forward, I might need to plan my usage of their support more carefully to make the best of it, rather than expecting instant help at any hour. It felt like a functional system but with room to adapt better to diverse time zones or varied work hours of remote users.