Support hours matched okay but some lag
The telephonic support provided by WFHI generally aligned with the hours I tend to work, which was good because reaching out during those times was usually possible. However, even though support was accessible in my working window, the response times sometimes lagged behind my expectations for timely help. On several occasions, I found myself waiting a bit longer on the phone or on call-backs, which, while not overly disruptive, was noticeable when I needed to troubleshoot software or dialer issues quickly. The communication itself was polite and clear, which made the delays easier to accept. Invoice queries and payment support were handled smoothly during business hours, and automatic updates to the software did not require additional support calls. Overall, the support hours matched reasonably well with my schedule, but the service speed could have been a touch better to avoid any pauses in workflow. Still, the availability was a positive factor that made the overall experience acceptable for me.