Support hours matched my work, but it felt odd sometimes
I’ll just put it like I told my friend: the telephonic support here fit okay with the hours I’m actually working, but sometimes the timing felt a bit off. There were moments when I expected an answer because I was working my usual schedule, but someone wasn’t available. On the other hand, when I did reach out, the support was helpful in walking me through the more confusing parts of the dialer and the automatic updates for the software. I appreciated the communication style, which wasn’t too formal or distant, which made me feel more comfortable asking questions. Still, overall, I felt like maybe the support team’s hours could be better aligned with remote users’ shifts in India. But I guess no system is perfect, and this one has its strong points too. It did remind me that sometimes you really gotta plan when to call and not expect instant availability all the time.