Support hours matched most of my schedule but late evening missing
The telephonic support hours for WFHI generally fit well with the times I work during the day, which I appreciated. When I needed help with the onboarding process or with clarity on database tools, I found people available and willing to assist without long waits. This made the whole experience more reassuring and smoother overall. However, I noticed that support was not available in the late evening hours, which is when I sometimes catch up on my remote workflow tasks. This limited access outside of normal business hours was a downside since I had to wait until the next day to get answers. I would have preferred a slightly extended or more flexible support schedule for people who manage their work at different times. Apart from that, the communications were warm but professional, and the advice given was practical and helpful. The absence of late evening support remains the one significant gap.