The telephonic support hours were generally aligned with my working hours, which made it easier to g

The telephonic support hours were generally aligned with my working hours, which made it easier to g

The telephonic support hours were generally aligned with my working hours, which made it easier to get help when needed. However, there were occasions when the support team was not available during peak queries, causing slight delays. The communication overall was straightforward but sometimes lacked follow-through on updates. I appreciated the team's effort to stay accessible, yet some responses felt a bit slow. The workflow for opening support tickets was clear and the automatic updates were communicated promptly, which helped in understanding changes made to the software. On balance, the hours mostly suited my schedule, but the unpredictability in communication timing affected my overall satisfaction. I think with a bit more consistency in availability, the experience would improve. The support system worked well but wasn't totally seamless during my usage period.