Support hours match nahin karti meri working timing se
Main telephonic support ke baare mein batana chahungi ki wo mere actual working hours ke according itna helpful nahin thi jitna main expect kar rahi thi. Jab maine support ko call kiya, toh kai baar times available nahin the mere liye, ya wait time zyada ho jata tha. Mera kaam shift-based hai, toh kabhi kabhi support timing mismatch ho jata hai, jisse frustration hota hai. Support team ka approach accha tha, lekin timing pe thoda aur consider hona chahiye tha. Training materials aur software mein jo calling tools the, unka use karna mujhe acha laga, par jab problems aaye toh turant help milna mushkil hota tha. Mujhe lagta hai ki agar support hours thode flexible hote, meri working hours ke liye wo zyada upyogi rahati. Ye baat main pehle bhi samjha chuki hoon, par ye hi experience raha ab tak.