Support hours match nahin karte mere kaam ke saath
WFHI ka support generally theek tha, par mere kaam ke ghanton ke saath saath woh schedule itna fit nahin tha. Jab main kaam karta tha, kai dafa kabhi support team available nahin hoti thi jiski wajah se mujhe solution milne mein der ho gayi. Training sessions aur onboarding process achha tha, databases aur dialer ka structure clear tha, lekin jab queries urgent hoti thi toh telephonic support ka wait karna padta tha. Sign-up aur payments smoothly hui thi, invoices bhi sahi time pe mile, ismein koi problem nahin thi. Software aur calling tools ne mera daily kaam manage karne mein madad ki, par ek chota sa issue hai ki support availability ko day shift ke alawa time slots mein bhi expand karna chahiye. Filhaal overall experience average hi rahega, kyunki main samay aur support maturity dono pe depend kar raha hoon.