Support hours made me juggle timing quite a bit
I have to say, the telephonic support is definitely there when you need it, but fitting their hours into my actual working schedule took a bit of effort. Since I often work odd hours or late evenings, it felt a little inconvenient to call at times when agents were available. I tried to reach out a few times when I was using the dialer and database features during late shifts, and usually had to pause my work to wait for support in their window of operation. It's not that the support wasn't helpful—they were actually quite patient and informative—but the timing felt off for my needs. Despite this, the overall onboarding and training went smoothly, and the automatic updates didn’t disrupt my workflow much. At the end of the day, I kept going back to the fact that I needed to plan my support calls better, which is fine, but I do wish the service hours aligned more with flexible work patterns like mine.