2 out of 52 of 5Unverified experienceSupport and communication
Support hours limit was the only positive point for me
My experience with the support was mostly disappointing because the available contact hours never quite matched the times I was working. I tried calling during my usual working hours only to find the lines busy or unsupported, which meant I had to wait until I was free to get help. The invoicing and payment process was straightforward and I have no complaints there. However, the delayed and limited telephonic support felt like a big mismatch to the actual hours I rely on the system for daily workflow. The automatic updates seem fine, but without timely support, frustrations built up in the process.