Support hours kinda okay but a bit uncertain
I kinda feel like the support offered fits generally into my working hours, but I’ve noticed that sometimes calls or queries have to wait if it’s close to the start or end of my day. It’s not clear if they have extended hours or if I’ve just caught a busy time. Mostly, the telephonic support is adequate during my main hours, but sometimes I wonder if I should adjust my schedule a bit to get better response times. The training materials are available 24/7 which is helpful, though. I’m still thinking through if the support availability fully matches my actual workflow or if I might need some flexibility there. So while I’m satisfied for now, there’s a small hesitation about whether the hours fully accommodate the unexpected times I sometimes need help with software issues or billing queries. It’s a detail I hope gets clearer with more experience.