Support hours kaafi mismatch laga, thoda confusing experience tha
Mujhe lagta hai ki support timing meri working hours ke saath itni achhi tarah align nahi hui, isliye pura experience thoda frustrating raha. Jab bhi mujhe training ke baad koi complex query thi, toh ya toh support available nahi tha ya fir calls ka response delay ho jata. Dialer aur calling tools mostly theek chal rahe the, par jab database feature se judhe queries the, toh unka timely response nahi mila. Iss se mujhe lagta tha ki main khud hi zyada troubleshoot kar rahi hoon, jo ideal nahi hai. Sign-up aur invoicing process toh smooth the, wo toh acha laga, par jab multiple baar call karna pada un issues ke liye jo daily use mein aaye, toh support ka timing mismatch woh thoda badi problem ban gaya. Isliye overall, support experience ko ek phrase mein bataun toh thoda disconnected feel hua, jo mere kaam ko thoda slow kar raha tha.