4 out of 54 of 5Verified purchaseSupport and communication
Support hours: just enough for me
Support matched well with my hours, which was really convenient. I usually worked in the evening, and calling support was not a problem. I found the telephonic support helpful and patient, though sometimes the wait time was a bit long. The training sessions also didn’t clash with my schedule, making onboarding easier. Automatic updates happened seamlessly, not interfering with my workflow. If I were to sum it up to a friend, I’d say it’s reliable but sometimes a little slow on support responses. Overall, I’d recommend it to someone who values support availability during common working hours, just be prepared that sometimes you might wait to speak to someone.