support hours just don’t match my schedule
Honestly, this software’s support timings just don’t work well with my actual work hours. Whenever I tried to reach out for help on some of the advanced features, either the phone lines were busy or they closed before I got the chance. It’s frustrating because I often work late into the night, and not being able to get assistance when it suits me makes using the product tougher than it should be. The instructions online only go so far, and without timely help, I got stuck several times. The sign-up was okay but dealing with some bugs in the dialer without support made things worse. You need good communication when you rely heavily on calling tools, and for me, that just didn’t fit. I wish support hours were more flexible or at least covered more of the time zones where customers operate. Without that, it sometimes feels like the software is there but no one’s around when you really need them, which is just not practical for someone like me who can’t work office hours.