Support hours just didn’t line up with my work schedule
I usually work late evenings, so when I first reached out to support with some questions about the dialer configuration, I found it wasn’t staffed during the hours I was available. There was one particular moment I vividly remember when I was in the middle of setting up the calling tools and needed help to troubleshoot some database syncing issues. I called the telephonic support number hoping to get some quick answers but was met with automated messages directing me to online resources instead. The usual support hours seem to be oriented towards regular daytime availability, which doesn’t fit well with my schedule. Beyond that incident, I don’t have a clear impression of how effective the support might be at other times because I couldn't connect. The software itself appears robust, and the invoice and payment processes were clear and efficient. However, not being able to get direct help when I needed it the most was frustrating. I hope they consider broadening support availability or providing more asynchronous help to accommodate different time zones or work hours.