Support hours just did not match my schedule
I appreciated the occasional timely help I received when I contacted support, but overall I felt quite frustrated because their telephonic assistance service hours did not align well with the times I was actually working. Several times I needed to troubleshoot issues during late evenings or early mornings, but the support team was unavailable during those periods. It slowly dawned on me that expecting real-time help during my working hours would not work with this setup. While the software functioned adequately during standard hours, the lack of fit between support availability and my schedule often caused delays. This mismatch made me reconsider relying on telephonic support as a key resource for solving urgent problems. I did find the explanation guides helpful, but for urgent troubleshooting, the uncoupling of support times from my active workflow was a significant drawback. In summary, the moment it clicked for me was realizing the support was just not accessible when I truly needed it most, which diminished the overall user experience despite the software’s potential.