Support hours hit and miss for my schedule
You offer telephonic support that I have used a few times, and I want to be honest about how it fits my actual working hours. Sometimes when I call during regular working times, the support is available and the help I receive is clear and patient. On a few occasions, though, when I tried to access support, I found the lines busy or had to leave a message and wait for a callback, which was a bit inconvenient considering my packed day. I understand that resources could be limited, but from my point of view, having help ready precisely when I need it is important. The training material and onboarding sessions previously provided were detailed and did their job well, but when issues arise outside those hours, it’s frustrating to wait. So, to sum it up like I would to a friend: the support quality is generally good, but the timing and availability aren’t always quite what my work schedule demands. I think if you could expand support coverage hours or improve callback times, that would be a real plus.