Support hours helpful but sometimes inconvenient for work times
The telephonic support from WFHI was helpful when I reached out, but honestly, the timing didn’t always line up with my actual work hours. Sometimes I needed assistance a bit earlier or later than their availability, which meant waiting or trying to solve software questions on my own. On the flip side, when I did manage to get through, the support was clear and straightforward, answering calls and explaining the technical things well. So it’s a mixed experience: good quality support but limited by hours that don’t fully cover my working times. I’d say the automatic updates running quietly in the background were a big plus, and the database feature functioned well without needing constant help. Still, aligning the support availability better with various work schedules could improve the user experience significantly.