Support hours had its moments
I was hoping the support hours would align better with my actual working times because the value of telephonic support really depends on when you need it. Mostly, I found the hours a bit restrictive and that impacted the help I could get during urgent moments. At least the training sessions were well structured and the onboarding flow was smooth; I got through the basics without much hassle. However, when using the dialer during my peak hours, I noticed some lag and calling tools were not always that reliable. Database syncing felt clunky sometimes, which added to my frustration. Automatic updates didn’t seem to bring improvements during my active periods either. The invoicing and payment process was straightforward, no issues there. So overall, I guess the one thing that stood out was the payment system being fine even if everything else didn’t quite fit my schedule. I’m still uncertain if I’ll continue using their services given these timing problems, but I appreciate the parts that worked as expected.