Support hours fit well – consistent availability was key
I have to say, one thing that really stood out for me was how well the WFHI telephone support aligned with my working hours. I usually start quite early and finish mid-evening, and the support team was responsive during all those times. That was a huge plus because I often rely on quick fixes when I’m deep into using the dialer or tweaking database inputs. Their help over the phone was clear and patient, which made it easier to resolve any issues without feeling rushed. That said, I did sometimes wish for a bit more proactive communication about automatic updates; a heads-up email before changes would be helpful considering how the updates influence the calling tools. Overall, the communication quality and availability of support made the software feel more reliable for my day-to-day remote workflow. The sign-up and payment processes were also hassle-free, so I didn’t encounter any unnecessary delays there either. It’s rare to find support that matches my working schedule so well, and that made a noticeable difference for me.