Support hours fit some but not all workflows
I’ve been reflecting on the support and communication hours WFHI keeps, and I’m still a bit uncertain how well they fit my irregular working times. The telephonic lines were definitely accessible during standard business hours when I mostly work, but when I needed help in the evenings, getting through was harder. I guess if you have a typical 9-to-6 style schedule, their support is perfectly suited to your needs. However, for freelancers or part-time workers like me who might not always be tapping in during those exact hours, it might take a bit of planning to catch assistance when it’s available. The automatic updates from the software consistently happened outside my peak hours, which was convenient. So, for people with normal hours, this support setup would work well; for others with more flexible or odd schedules, you might find it somewhat limiting.