Support hours fit some but not all schedules
Looking back over several weeks now, the telephonic support and priority assistance were definitely helpful during office hours, but they didn’t always match up with my irregular work timings. Being able to reach someone by phone was convenient when I was working typical daytime shifts, and the responses were clear and patient. Yet, on some days I started earlier or later than standard hours, I found the support less accessible. The automatic updates and software itself ran fine, so I didn’t need to call often, but when I did, I had to time it carefully. For those on more predictable schedules, I think the support hours will work perfectly. However, if your work hours vary or include odd shifts, the availability might not suit you well. On balance, it felt like the communication setup was good but not perfectly tailored to every user’s lifestyle, which is why I’ve settled on a moderate rating here.