Support hours fit okay, but some delays noticed
The telephonic support aligns reasonably well with the hours I work, which is helpful when I need assistance during the day. However, there have been occasions when getting through to support took a bit longer than expected, causing minor delays in resolving issues. The software itself updates automatically and smoothly, which is a plus since it minimizes disruption. The database feature is comprehensive but occasionally feels a bit overwhelming because of the volume of options available. On the payment side, sign-up and invoicing were straightforward enough, but the process didn't feel particularly speedy. Overall, I find the setup adequate for my workflow, though there is room for improvement in response times and simplification. It does the job but without exceptional efficiency.