Support hours felt misaligned with my working schedule
Reflecting on my experience after several months, I feel that while the support team was generally helpful, the timing of their availability did not always fit my actual work hours. I often needed assistance during early morning or late evening hours, which are prime for my remote workflow, but found the telephonic support to be less accessible during those times. Although email support filled some gaps, the delay in responses sometimes slowed down my daily tasks. On the other hand, when I could reach the team during standard hours, their guidance was clear and solutions were provided effectively. The automatic updates rarely caused disruption, thankfully. The billing and invoicing process also met expectations and payments went through without issue. Overall, the mismatch in support hours left me feeling a bit frustrated because it seemed standard office hours were the focus, which did not always align with my own schedule. This made me think that more flexible or extended support availability could benefit remote users who operate outside normal business hours.