Support hours don’t really suit night owls like me
Honestly, the telephonic support sounded promising when I signed up, but it turns out the service hours don’t mesh well with my actual working schedule. I usually work late into the night, or even early mornings, and during those times if something breaks or I need help, there’s no one around to assist. Support does feel friendly and competent during their hours, but for someone like me who keeps odd hours, it’s pretty frustrating. I can see this working great if your day hours are fixed and align closely with theirs, but if you work irregular shifts or prefer nighttime sessions, it’s a bit of a miss. The software updates still happen automatically, so at least I’m not stuck without crucial fixes, but the human help part is less convenient for my style.