Support hours don’t really match my working schedule
I had expected telephonic support to be available during the hours I usually work, given that I spend most of my day handling tasks remotely. However, the support hours didn’t align well with my working times, which was frustrating. When I needed quick help, I often found the line busy or that there was no one to take my call because it was outside their operational times. That was quite disappointing because I was hoping for more flexibility, especially since the software updates sometimes required clarifications. Compared to other services I’ve used, this felt like a missed opportunity to better accommodate people’s actual work rhythms. The training and onboarding were fine, but when I needed real-time assistance, I was left waiting. Overall, the lack of support availability during my hours is the main thing missing, which affected how smoothly I could keep up with using the tools.