Support hours don’t really fit my work time
I needed help at a very specific moment when I was trying to finalize some setups late at night, but support lines appeared to be closed. I spent quite a while navigating the automated responses before giving up. Most of the time I could reach support okay, but it never quite matched my actual working hours, which are often odd because of other commitments. When I did get through during regular hours, the people on the phone were polite but sometimes they seemed distracted or in a rush, which made getting a thorough explanation tough. The knowledge base online was a bit thin on details, so I relied heavily on live support. I suppose the system’s automated updates kept things current okay, which I’ll give them credit for at least. Still, I’d say the support experience was more frustrating than not, because it just wasn’t timed for my schedule.