The telephonic support was at least responsive during their service hours, which was a small relief.
The telephonic support was at least responsive during their service hours, which was a small relief. Unfortunately, the timing of support availability never really fit with my own working hours, so when I encountered issues, I often had to wait quite a while for assistance. This mismatch caused delays in resolving queries related to the calling tools and database integration, which impacted my workflow overall. While the update process was automatic and worked smoothly without needing contact, any problems needing human help felt frustrating due to the limited overlap in timing. The enrollment and payment processes were straightforward and did not require support, so those worked fine. I understand resources might be limited, but for my schedule the support hours just don’t align, making it inconvenient to rely on help in a timely manner.