When I first signed up, I expected telephonic support to be more flexible with hours, as my workday

When I first signed up, I expected telephonic support to be more flexible with hours, as my workday

When I first signed up, I expected telephonic support to be more flexible with hours, as my workday usually starts early and ends late. Unfortunately, the times when support was available didn’t fit well with my actual working hours. I needed help with the database integration during what should be peak support time, but there was no one to answer my calls. It felt like I couldn't depend on the available support to keep my workflow smooth. Compared to other services I’ve used, this was disappointing because I anticipated more accessible communication. The onboarding itself was clear, and installing updates went fine automatically, but I kept running into problems I couldn’t resolve on my own. So in the end, the limited support hours meant the experience wasn’t what I hoped and it disrupted my daily use quite a bit.