support hours don’t match my working ones
The biggest issue I had with their support was the mismatch between the support hours and the times I generally work. Often when I tried to reach out for guidance on the dialer or database features, support was offline or unavailable, which slowed down my progress. While the automated updates kept the software running smoothly, I needed more immediate help adjusting certain settings to fit my workflow. Waiting until support was available meant delays in resolving simple questions that could have been addressed quickly. Sign-up and invoicing processes were fine but didn’t compensate for not having support precisely when needed. Overall, the timing of support wasn’t in sync with my hours, so for someone who works non-standard times, this is definitely a drawback. The software might be solid, but support availability affected how efficiently I could use it.