3 out of 53 of 5Verified customerSupport and communication
support hours don’t match my workflow
The support team is okay but their operating hours don’t fit with when I actually work. I often need help outside their hours, which means waiting until they’re available again. This delay can be frustrating, especially when the issue is urgent and stops me from moving forward. The communication while they are online is good enough and they get back quickly, but the mismatch in timing makes it less helpful overall. I do appreciate the effort when I do connect with them but this timing issue is a clear downside to using the service for me personally.