Support Hours Don’t Match My Work Times
I liked the support I got from WFHI overall, but the timing was off. Most of the telephonic help is available during regular office hours, which doesn’t fit my schedule since I work mostly late evenings. This limited my ability to get quick clarifications when I needed to troubleshoot the dialer or database issues on the spot. While the team was clearly knowledgeable and polite, I simply couldn’t reach them when it mattered most for my workflow. Outside those hours, I was left navigating automatic updates or software quirks alone, which was frustrating. The invoicing and sign-up parts worked fine and didn’t cause much trouble. I think if support hours were better aligned with varying work shifts, especially for remote setups like this, it would complete the package nicely. For now, this timing mismatch stood out sharply in my otherwise positive experience.