Support hours don't match my actual working time
I was really hoping to find support available during my odd working hours, but unfortunately that was not the case. There was one specific evening when I needed help with the call database setup; I called and got through to someone, which was helpful at that point. But outside of that, it felt like the support team's availability didn't align with when I am active on the platform. I didn't really get much communication or follow-up during my main working windows even when I left messages or emails. This mismatch made the onboarding flow a bit stressful because I wasn't sure if my issues would be resolved soon. The software itself seems fine during normal use, and automatic updates happen quietly without interrupting work, which I appreciate. But not having live assistance during my hours impacted how I adapted to the dialer and training tools. I think for this to suit more people, support needs to cover the hours clients actually work remotely. My overall experience with the help and communication was below expectations because of this inconvenient timing.