Support hours do not match my working schedule
The telephonic support and communication hours did not align well with the times I usually work. I often found that when I needed quick assistance, the support team was unavailable due to limited operating hours. I appreciate that the support agents were polite and tried to help during those hours, but the mismatch with my work schedule made it difficult to get timely responses. There were moments when I had to wait several hours before being able to talk to someone, which disrupted my workflow. The automatic updates sometimes caused software changes that I wished to clarify immediately, but I couldn’t reach assistance in time. For someone whose working hours differ from the offered support times, this can be frustrating. I do understand the company’s resources may limit their support availability, but a more flexible or extended support schedule would fit my needs better. Overall, the service is good when accessible, but the hours hurt the experience for me personally.