Support hours do not match my working hours at all
I found the telephonic support offered completely unhelpful because the hours they operate are totally mismatched with when I actually need assistance. Most of the time, I am working late or early morning, but their team is only available during traditional office hours. I tried to call multiple times and each time I got either voicemail or a recorded message about office timings. This lack of alignment caused delays in resolving important issues related to software glitches and dialer problems. The communication was slow and sometimes very frustrating as I was stuck waiting for a response. Also, the priority assistance did not seem any faster during the hours they did respond. This has affected my overall experience negatively because I rely heavily on timely help. The training was acceptable but without proper support during my work hours, it felt incomplete. The invoicing and payment processes were clear, but the support mismatch is a real downside to the service. If they can’t accommodate flexible timings, then the support won’t help many who work odd shifts or remotely across different time zones.