2 out of 52 of 5Verified purchaseSupport and communication
Support hours didn’t work out, so switched to email
Honestly, the telephonic support was generally fine when I managed to reach it, but the biggest problem was the timing. Since I work mostly in the evenings, their support hours didn’t align well with my schedule. I kept missing out on the live assistance, which was annoying because sometimes I needed quick help to keep going. So, I ended up relying on their email support instead. That was okay, but definitely slower and less helpful when I had urgent questions. I get that not everyone is available 24/7, but for a remote workflow tool, better sync with different time zones or flexible hours would have made a big difference. Because of this, I didn’t get the seamless experience I hoped for and had to figure out a lot on my own in the end.