Support hours didn’t sync well with my shifts
The support availability really didn’t fit my actual working hours. I tried reaching out multiple times during my shifts, but often the lines were either busy or the team wasn’t available. When I did get through, the explanations were adequate, but overall the timing just felt off. Dialer worked fine most days, but the automatic updates were sometimes unclear in how they affected my software access during odd hours. I managed to get basic invoicing done without much hassle, so that part was smooth. Yet, the mismatch between my active hours and support coverage made the whole experience frustrating. It just felt inconvenient and like the system wasn’t designed with flexible hours in mind, which is a drawback for anyone working remotely with unconventional timings.