Support hours didn’t really fit my work schedule, took a while
Unfortunately, the biggest issue I faced was that the support hours from WFHI didn’t align well with the hours I typically work. I often work late into the evening, but the telephonic support was only available during what I’d consider regular business hours. This meant I couldn’t easily get direct help when I hit a snag or needed quick assistance late in the day. It took a fair bit of time for me to get a support callback that matched my availability, which slowed down my progress using the software and dialing tools. On the positive side, once I did get through, the support staff was professional and helpful, providing clear advice and walking me through the issues patiently. However, the delay meant I spent hours waiting when I really needed fast resolution. The software itself works fine and the automatic updates help keep things running smoothly, but the misalignment with my work timetable has been frustrating enough that I might reconsider relying heavily on this service if my schedule remains the same.