Support hours didn’t quite match my working schedule
I expected the telephonic support to be more aligned with the hours I actually work, but that wasn’t what I experienced. The advertised support hours seemed suitable at first glance, but when I needed assistance during evenings, the response was often delayed or unavailable. In contrast to my previous experiences with similar services that offered more flexible helpdesk timings, this felt limiting. When I finally did get through during their working hours, the support was adequate and quite helpful, so that part did meet expectations. What clicked for me was realizing that I had to plan around the support availability rather than getting on-demand help when issues popped up outside business hours. This was important because the remote workflows I was trying to manage sometimes needed immediate troubleshooting. On the other hand, the software itself worked fine, and updates were applied without much fuss. Overall, the main disappointment was the timing mismatch of support availability compared to my working pattern, which made things a bit more frustrating than necessary.