I tried reaching out to support several times and honestly felt that their hours didn’t align well w

I tried reaching out to support several times and honestly felt that their hours didn’t align well w

I tried reaching out to support several times and honestly felt that their hours didn’t align well with when I’m actually working. They have their own set working hours which sometimes didn’t fit my remote working pattern, causing me to miss out on getting timely help. On the other hand, the support staff were generally polite and did their best within those hours to assist me through phone calls and emails. Sign-up and invoicing went smoothly, so that part was manageable even without immediate human contact. Still, because of the mismatch in availability, it felt frustrating not to have someone accessible when I first encountered issues with the dialer tools. The database and automatic updates didn’t really require much direct support, but for those critical moments, this timing gap was quite limiting. I think having more extended or flexible support hours could make a significant difference for users with different time zones and routines like me.