Support hours didn't quite match my schedule
I was expecting telephonic support to be fully aligned with the times I actually work so that I could quickly get help whenever I ran into issues. Unfortunately, that wasn’t quite the case. While the support was generally helpful whenever I called during their listed hours, these hours didn’t sync well with my usual work schedule. Sometimes I had to wait until later or plan around support availability, which wasn’t ideal for urgent problems. On the plus side, the help given during available times was effective and I did get answers to my queries without hassle. However, the mismatch between their support hours and my working hours made me feel a bit limited in how supported I truly was. It felt like the service was there but not always convenient for me personally, which is a shame because reliable communication is critical in remote workflows.