Support hours didn’t quite fit my schedule, would be hesitant again
I appreciate that the support team was generally polite and tried to help, but their phone availability didn’t really match my working hours. There were times when I needed quick help but couldn’t reach them, which slowed down my workflow. The telephonic support did function acceptably during peak hours, but with my irregular work times, it often wasn’t convenient. I suppose the automatic updates reduced some queries, which is a plus. Still, if I have to explain my issues multiple times to different agents, it becomes frustrating. All in all, the communication was okay but could have been aligned better with diverse schedules. Given my experience, I might look for other options before committing again. It was not terrible, just not ideal for me personally.