Support hours didn't match my work schedule, which was unexpected
When I began using WFHI's platform, I assumed that support would be available whenever I needed it, given modern remote work expectations. However, I was surprised to find that telephonic support aligns strictly with certain business hours, which frequently don't coincide with my actual working times. While automatic updates occur without much disruption, the inability to reach someone directly during my peak work hours caused some delays in resolving minor software issues. The dialing tools and software itself work well for me, but on days when the software behaved oddly post-update, I found myself waiting longer for assistance. Priority assistance helps somewhat, but even that isn't always reachable during my active working Times. The invoicing and payment process was clear and worked as expected. I appreciate that sign-up was straightforward, but support accessibility remains a hurdle that surprised me. I think better alignment of support service hours with users' real operational hours would help improve the overall experience. Otherwise, the software itself feels reliable, but getting help promptly means a lot during a working day. It was disappointing to realize this mismatch early on after committing to the software, as I expected better communication options especially when urgent.