Support hours didn’t match my work schedule, which was frustrating
I was quite surprised to find that the telephonic support hours did not align well with the times I actually work. Since I often handle my tasks either early in the morning or late in the evening, I was expecting the flexibility to reach support when needed. Unfortunately, the available support hours seem quite limited to standard Indian business hours, so whenever I tried calling outside those, I got automated messages or no response. This really disrupted my ability to resolve software or dialer issues quickly, especially because I rely heavily on the calling tools to maintain my workflow. Even email responses tended to be slow during weekends, adding to my frustration. The training itself was clearly good content-wise, but without timely support, it was difficult to get past the few problems I encountered. I feel that they could improve by extending telephonic support hours or providing better access for different working schedules. Overall, while the software has potential, the mismatch in support availability really made my experience less smooth than I had hoped.