Support hours didn’t always match my working hours
The telephonic support offered by the service was generally helpful and the communication clear. However, support availability did not always align with the hours I actually work. Since my schedule varies and sometimes involves late evenings, I found it challenging to reach someone during those times. The automatic updates and database features functioned as expected, and the software ran without major interruptions during my active hours. The onboarding and training were provided at fixed times, which was manageable but required some adjustment on my part. The sign-up and invoicing procedures were straightforward and did not cause any delays. When I needed assistance, the telephonic support could resolve most issues, but the timing limitations occasionally led to delays in addressing urgent queries. While the team was professional and prompt when available, the mismatch in support hours meant I had to plan my calls carefully. Overall, the support and communication were adequate but could be better tailored to accommodate different working hours. This adjustment would improve the experience for users who don’t follow the standard workday pattern.