Support hours didn’t align well with my schedule
One thing I want to note about the support system from WFHI is that it did work well technically in terms of helpfulness when they were available. Whenever I reached out during official business hours, the telephonic support handled my inquiries with efficiency, providing clear and relevant responses about the dialer or database features. However, the trouble arose because their support hours did not match the hours I typically work. I often found myself needing assistance during early mornings or late evenings, which simply wasn’t covered by their communication window. This mismatch meant that there were times I had to wait until the next day for responses, unfortunately delaying my workflow adjustments. The sign-up and invoicing process were fine too but didn’t involve immediate contact so those went smoothly without issue. Overall, while I can say the support team was capable and knowledgeable, the limited availability wasn’t a good fit for my style or schedule of working. It made the overall experience less convenient than I would have hoped and affected how quickly I could resolve some setup and software usage questions.