Support hours did not match my working times
When I signed up with WFHI, I expected that their telephonic support would be available during the hours I typically work. However, I found the support hours actually didn’t align well with my schedule. They closed earlier than I anticipated, which meant that whenever I faced issues outside their window, I was left waiting without assistance. Compared to my previous experience with other platforms, where even limited chat support was available round the clock, this was quite disappointing. The sign-up and invoicing process was relatively smooth and hassle-free, which I’ll give them credit for. But when it came to crucial communication and support—which is often needed during unpredictable hours—the mismatch hindered my workflow considerably. Though the software itself and its updates rolled out fairly well, not having support when needed felt frustrating. If your working hours are strict or mostly outside standard timeframes, you might face similar difficulties. I had hoped WFHI's calling tools and database features would come with uninterrupted support access, but that was not the case. So unfortunately, my expectations were not fully met.