Support hours did not match my working schedule
I found the telephonic support hours offered by WFHI did not align well with the hours I actually work. When I needed assistance during my shifts, the support lines were often closed or busy, which led to delays in resolving issues. The automatic updates to the software ran as scheduled but didn't coincide with my active periods, causing occasional disruptions when I was in the middle of work. On a positive note, the software’s database feature worked fine once I got past the initial setup stage, although overall it was little consolation given the communication gaps. Invoicing was straightforward, and payments proceeded without trouble, but the lack of timely support overshadowed these procedural strengths. The calling tools and dialer functioned adequately, but I felt that if the support was more available during my working hours, my experience would have improved significantly. Primarily, the mismatch between support availability and my work schedule was the main drawback here.