Support hours did not align with my actual working times
I found the support and communication services lacking mainly because of their timing. The support team was unavailable during the hours I actually work, which made it impossible to get help when needed. This mismatch caused a lot of frustration as my calls often went unanswered or delayed until the next day. The tools and dialer setup required assistance several times, so this gap in availability really limited my ability to proceed efficiently. On the upside, when I finally did get through, the support was knowledgeable though not very prompt. The telephonic assistance was good but just not reachable when I was most active. The sign-up and payment processes went smoothly and were clearly explained, which was a small consolation in the overall experience. Training sessions were informative but could not compensate for the support hour limitations. So while some parts of the interface worked fine, overall, the timing of communication support made it unusable for my schedule.